Refund Policy

Images 2.5 sells credits that are spent on AI image and video generation. Because credits are consumed by on-demand compute, opened and partially used packages are generally non-refundable — but we always make it right when generation fails or billing goes wrong.

If a generation fails after credits were deducted — provider error, timeout or content-policy rejection — the credits are returned to your balance automatically. No request needed; the refund appears in your credit history within minutes.

Accidental or duplicate charges: contact us within 14 days and we refund the duplicate in full.

Technical failure on our side: if a verified platform outage prevented you from using purchased credits, we refund the unused portion.

Unused credit packs: if you bought a pack within the last 14 days and have spent none of it, we can refund it in full on request.

Credits that have already been spent on completed generations.

Subscriptions after the current billing period has started — you can cancel anytime, and access continues until the period ends, but the current period is not prorated.

Bonus credits from sign-up rewards, daily check-ins, invite codes or promotions — these have no cash value.

Open a ticket from Settings → Support, or email support@images25.us from the address on your account. Include the order date and roughly what happened. We answer within 2 business days and process approved refunds to the original payment method — banks typically post them within 5–10 business days.

If you file a chargeback for a charge you did make, the matching credit balance may be frozen while the dispute is reviewed. If you believe a charge was not yours, contact us first — we resolve unauthorized-payment reports faster than the chargeback process does.